Adjust volume on airpods pro when synced with PC laptop

Hi. I purchased a pair of airpods pro for use with my iphone 7 and surface laptop 3. They pair well with my laptop for music and streaming, however today during a zoom meet I couldn't adjust the volume coming through the airpods. I tried disconnecting, reconnecting through the bluetooth settings, using the computer and master volume controls, as well as "hey siri," and nothing allowed me to change the volume. I adjusted the volume in the zoom app itself, but had to turn it all the way to lower the volume just slightly (still way too loud to use the buds)? Again, not an issue last night when streaming video... Thanks for any recommendations.