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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
my ipad is disabled. when I connect it to itunes as prompted, itunes says to enter passcode. however I cannot enter the pass code on the ipad because it is disabled. What can I do?
If your iPad is disabled, or you have forgotten your iPad passcode, you’ll need to follow this process:
https://support.apple.com/en-gb/HT211078
You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).
You’ll also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
my ipad is disabled. when I connect it to itunes as prompted, itunes says to enter passcode. however I cannot enter the pass code on the ipad because it is disabled. What can I do?
