You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

iPhone X froze in Control Centre and won't switch off

my iPhone X has frozen in control centre and won't switch off


[Re-Titled by Moderator]

iPhone X, iOS 13

Posted on Jul 27, 2020 9:15 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 27, 2020 9:24 PM

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

3 replies
Question marked as Top-ranking reply

Jul 27, 2020 9:24 PM in response to Chilly999

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

  • Press and quickly release Volume UP button
  • Press and quickly release Volume DOWN button
  • Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF). 

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.


Axel F.

iPhone X froze in Control Centre and won't switch off

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.