I can't synch my iPhone via finder. My iPhone appears in the sidebar until I click on it, then it disappears. If I restart the iMac the iPhone appears in the finder sidebar until I click on it when it disappears again.

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Level 1

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I can't synch my iPhone via finder. My iPhone appears in the sidebar until I click on it, then it disappears. If I restart the iMac the iPhone appears in the finder sidebar until I click on it when it disappears again.

iPhone 11 Pro, iOS 13

Posted on Jul 28, 2020 1:24 PM

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Answer 1

den.thed

Level 10

95,740 points

Jul 28, 2020 1:52 PM in response to EdinOh

What year model is the iMac and what macOS is it running?

If the iMac is running Mojave or earlier, then you use iTunes.

see > Use iTunes to sync your iPhone, iPad, or iPod with your computer - Apple Support

If the iMac is running Catalina, then you use Finder.

see > About syncing your Mac and your devices - Apple Support

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Answer 2

EdinOh Author

Level 1

8 points

Jul 29, 2020 11:28 AM in response to den.thed

My iMac is running Catalina. The iPhone 11 Pro is running iOS 13.6.

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I can't synch my iPhone via finder. My iPhone appears in the sidebar until I click on it, then it disappears. If I restart the iMac the iPhone appears in the finder sidebar until I click on it when it disappears again.

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