The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
I can't synch my iPhone via finder. My iPhone appears in the sidebar until I click on it, then it disappears. If I restart the iMac the iPhone appears in the finder sidebar until I click on it when it disappears again.
iPhone 11 Pro, iOS 13
What year model is the iMac and what macOS is it running?
If the iMac is running Mojave or earlier, then you use iTunes.
see > Use iTunes to sync your iPhone, iPad, or iPod with your computer - Apple Support
If the iMac is running Catalina, then you use Finder.
see > About syncing your Mac and your devices - Apple Support
My iMac is running Catalina. The iPhone 11 Pro is running iOS 13.6.
I can't synch my iPhone via finder. My iPhone appears in the sidebar until I click on it, then it disappears. If I restart the iMac the iPhone appears in the finder sidebar until I click on it when it disappears again.
