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My passcode for find my not working to open my mac

I recovered my Mac and I used find my to lock it but now I can’t my passcode from my iCloud to unlock it but I can ring it up

MacBook Pro 13″, macOS 10.15

Posted on Jul 28, 2020 2:16 PM

Reply
7 replies

Jul 28, 2020 5:07 PM in response to dickson276

If you are the original owner, contact Apple. Apple can remove the Activation Lock if provided the required paperwork. Either take the device, the original purchase receipt with the serial number, and a photo ID to the nearest Apple Store (if it has reopened)


Genius Bar Reservation and Apple Support Options - Apple.    


or contact Apple ID Support. 


 Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.  (Link doesn’t always load)   


Get Support      Work through the screens to get a chat option. 


Apple Support schedule phone call


https://twitter.com/AppleSupport       People have posted it may take an hour or more to get a response.



My passcode for find my not working to open my mac

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