Laptops crashing when using Google Hangouts video conferencing

Greetings LizWillette,

Thanks for joining us in Apple Support Communities.

We understand that you’re trying to join video conferences using Google Hangouts, and when you do so on your MacBook Pro or MacBook Air, the device shuts down unexpectedly.

Thanks for sharing that both devices are running the latest version of macOS, you’ve tested using different Google accounts, turned off the hardware acceleration in Chrome, and updated to the latest version of Chrome. You’ve done some excellent troubleshooting steps thus far.

Here’s what we suggest:

• First, complete each of the steps found in this helpful article: If an app freezes or quits unexpectedly on Mac.
• Disable extensions in the Chrome browser, then quit and relaunch the browser.
• Then open this guide to learn How to test an issue in another user account on your Mac. We recommend creating a new Admin account for this test, which will identify if any settings in the primary user account are preventing the app from working properly.
• If you continue to encounter this anomaly, we suggest reviewing this post: https://support.google.com/meet/thread/46944231?hl=en.

All the best!