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MacBook Pro M1 apps (Safari, Slack, Trello, Apple Mail, Adobe CC) keep quitting unexpectedly all the time

I purchased a MacBook Pro with M1 chip (MacBook Pro (13-inch, M1, 2020)) a couple weeks ago. I did a clean install. I mostly use Safari, Slack, Trello, Apple Mail and Adobe CC apps. They keep crashing all the time - mostly when I am writing something. Slack crashes as I write messages, Apple Mail crashes when I write e-mails. Safari crashed THREE TIMES as I was writing this text. When it works, it works great, but then all of a sudden those apps just crash as I write any text.

Each time, I also get the "___ quit unexpectedly" screen, and it has a huge amount of text in the report.

Is there any solution for this? Thanks.

MacBook Pro 13″, 11.2

Posted on Apr 27, 2021 3:11 PM

Reply
Question marked as Top-ranking reply

Posted on Apr 27, 2021 10:49 PM

Hi janis175,

Welcome to the Apple Community where some opt us do our best to help each other.


Sometimes non-Apple software can cause issues with memory / storage.


How to free up storage space on your Mac:

https://support.apple.com/en-us/HT206996


You might want to view information about Mac processes in Activity Monitor

https://support.apple.cohttps://discussions.apple.com/thread/252694546


Activity Monitor User Guide:

https://support.apple.com/en-au/guide/activity-monitor/actmntr1004/mac


OR

This discussion thread contains some basic trouble-shooting tips:

https://discussions.apple.com/thread/252694546

Eg:

Run Apple Diagnoshttps://discussions.apple.com/thread/252694546

Startup in Safe Mode: https://support.apple.com/en-in/guide/mac-help/mh21245/mac


There is a "Get Support" link to Apple at top right of this page.


Hope something here helps you solve the issue :)

6 replies
Question marked as Top-ranking reply

Apr 27, 2021 10:49 PM in response to janis175

Hi janis175,

Welcome to the Apple Community where some opt us do our best to help each other.


Sometimes non-Apple software can cause issues with memory / storage.


How to free up storage space on your Mac:

https://support.apple.com/en-us/HT206996


You might want to view information about Mac processes in Activity Monitor

https://support.apple.cohttps://discussions.apple.com/thread/252694546


Activity Monitor User Guide:

https://support.apple.com/en-au/guide/activity-monitor/actmntr1004/mac


OR

This discussion thread contains some basic trouble-shooting tips:

https://discussions.apple.com/thread/252694546

Eg:

Run Apple Diagnoshttps://discussions.apple.com/thread/252694546

Startup in Safe Mode: https://support.apple.com/en-in/guide/mac-help/mh21245/mac


There is a "Get Support" link to Apple at top right of this page.


Hope something here helps you solve the issue :)

May 13, 2021 3:36 AM in response to janis175

I have been having this same exact issue and it's causing me to restart every time it happens. When one of the apps 'quit unexpectedly', it seems to have a knock-on effect on other apps (eg Safari, Firefox, Chrome -I've been trying a few different browsers independently to try to pinpoint the problem) and makes other apps crash as well.


I don't think it's a memory/storage issue as I literally don't have anything else installed; and the problem was there within the first week or so.

May 19, 2021 2:37 PM in response to carl-m

Hi carl-m,

Welcome to the Apple Community.


Big Sur was a major upgrade.


Sometimes non-Apple software can cause issues.

Unnecessary anti-virus software is a major offender.

Seems that Chrome has been found to cause issues, too.


Wondering if you have updated all necessary non-Apple apps to versions that are compatible with Big Sur.

(To get rid of any unnecessary apps, it is best to use the uninstaller from the app's developers.)


Cheers :)


MacBook Pro M1 apps (Safari, Slack, Trello, Apple Mail, Adobe CC) keep quitting unexpectedly all the time

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