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I have a problem with Office 365 on my new MacBook Air (2022 - OS 13.4 (22F66) - Chip Apple M2). Outlook and Teams work, but Word and PowerPoint crash a few seconds after I try to open any file. In the beginning, everything was working, then suddenly this problem appeared.
I run a check with EtreCheck. Any help would be greatly appreciated. Thank you!
MacBook Air (M2, 2022)
Is Pages also crashing, as the EtreCheck report seems to indicate? If so it would be reason enough to contact Apple to determine if it's something they can fix.
You could contact Microsoft, but they will almost certainly blame Apple since that's what they do. Conversely, Apple won't be able to help with Microsoft products, but if Pages is also crashing, it puts the ball in their court.
My initial suspicion was that Microsoft is attempting to save temporary files in a prohibited location. See if there is a setting for that in Word.
Is Pages also crashing, as the EtreCheck report seems to indicate? If so it would be reason enough to contact Apple to determine if it's something they can fix.
You could contact Microsoft, but they will almost certainly blame Apple since that's what they do. Conversely, Apple won't be able to help with Microsoft products, but if Pages is also crashing, it puts the ball in their court.
My initial suspicion was that Microsoft is attempting to save temporary files in a prohibited location. See if there is a setting for that in Word.
Pages crashed also. Oddly, there does not seem to be a crash report for MS PowerPoint or Word. It may have something to do with OneDrive, or perhaps something else is going on.
Please determine if the same problems occur in "Safe Mode": How to use safe mode on your Mac - Apple Support.
Perhaps MS Word / Powerpoint are attempting to save to Microsoft's "OneDrive"?
I'm speculating here. You would almost certainly be better off asking Microsoft, or posting your question in a Microsoft product support forum.
Those two locations ought to be ok. You might want to confirm they actually exist, by navigating on your own using the Finder's Go menu > Go To Folder
For example, Go > Library will open your User Library. Open that folder and determine if the User templates and AutoRecovery folders are actually present.
Tried in safe mode. Nothing changed. I attach the error message I get all the time. Plus, now I can't open OneDrive ("there was a problem with OneDrive), but actually I have never used it.
Thanks. I unchecked the "AutoSave by default" but nothing changed.. I don't know if there is some other option that I don't see
It saves them here
Thank you so much. I'll try!
Thanks again for this precious help
Why do Word & PowerPoint crash seconds after opening any file?
