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Cannot restore disabled iPad

My iPad is disabled and it says to connect to iTunes, but for 1, I don't really understand the new Catalina update on the MacBook and for 2, my sleep/wake/lock button does not work so I can't do it the usual way.

iPad Air 2, iOS 10

Posted on Jul 28, 2020 11:25 PM

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Question marked as Top-ranking reply

Posted on Jul 29, 2020 9:17 AM

For Catalina, use Finder instead of iTunes.


See the Apple Support article(s) below.


Passcode - If you forgot the passcode for your iPad or your device is disabled.     



2 replies

Cannot restore disabled iPad

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