Help! My iPad has gone really weird.

Hello,

I purchased my iPad and it has always flashed on and off so I reset the settings and it was fine. Then I had troubles with an app. It wouldn’t let me log in etc and delete it, so I tried to delete another app and that wouldn’t delete either so I was told to erase all content and settings. Now I cannot delete or install any apps. Please help me. Is it an internal problem or something else? I’ll be grateful for anything.

iPad mini (5th Generation), iPadOS 13

Posted on Jul 29, 2020 3:33 AM

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Question marked as Top-ranking reply

Posted on Jul 29, 2020 3:43 AM

Start with a forced-restart of your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



If your iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


If this hasn’t resolved the problem, the next step is a Settings Reset:

Settings > General > Reset > Reset All Settings (this reset is non destructive - you will not lose any data)


If no improvement is seen, a full reset of the iPad might be attempted:

Settings > General > Reset > Erase All Content and Settings (this reset will wipe all data and installed Apps)


If the problem persists, a Factory Restore is advised - for which you will require a PC or Mac computer. This procedure will (re)install the most recent version of iOS/iPadOS that is supported by your iPad:

Restore your iPhone, iPad or iPod to factory settings – Apple Support

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3 replies
Question marked as Top-ranking reply

Jul 29, 2020 3:43 AM in response to maisie113

Start with a forced-restart of your iPad:


  • On an iPad with a Home button: Press and hold the top button and the Home button at the same time. When the Apple logo appears, release both buttons.
  • On an iPad with Face ID: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top button. When the Apple logo appears, release the button.



If your iPad doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen.


If this hasn’t resolved the problem, the next step is a Settings Reset:

Settings > General > Reset > Reset All Settings (this reset is non destructive - you will not lose any data)


If no improvement is seen, a full reset of the iPad might be attempted:

Settings > General > Reset > Erase All Content and Settings (this reset will wipe all data and installed Apps)


If the problem persists, a Factory Restore is advised - for which you will require a PC or Mac computer. This procedure will (re)install the most recent version of iOS/iPadOS that is supported by your iPad:

Restore your iPhone, iPad or iPod to factory settings – Apple Support

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Help! My iPad has gone really weird.

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