I keep getting "logging out failed" on my old Mac, and "there is a problem with my Apple ID email" on my new Mac. HELP

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Level 1

33 points

I keep getting "logging out failed" on my old Mac, and "there is a problem with my Apple ID email" on my new Mac. HELP

I am trying to use the migration assistant to transfer everything from my 2015 MacBook Air to my 2020 MacBook Pro and on my old Mac I get a message that says "logging out failed" and on my new Mac I get a message that says there is a problem with my iCloud account. I have done all of the steps on the support on here, but it still won't work. Does anyone know what's going on? I would try and connect the two computers, but I don't have a cord that will connect the two. Thanks in advance.

MacBook

Posted on Jul 29, 2020 7:35 AM

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Answer 1

sterling r

Community Specialist

Jul 31, 2020 5:06 PM in response to shelby7651

Hey there shelby7651,

Congrats on the new MacBook Pro! Let's get you some help getting this iCloud account issue sorted out. Do you have any other Apple devices that are signed in to the same Apple ID and password? Are you able to sign in here successfully: Apple ID

Get back to us with that info, and we can look into this further with you.

Take care and be safe.

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Answer 2

jeremy_v

Community Specialist

Aug 2, 2020 12:12 PM in response to shelby7651

Hello shelby7651,

Thanks for the follow-up info. Are both computers currently updated to the latest macOS software? Are you using any third party apps on the 2015 MacBook Air? If so, are those apps updated as well? Have you tried restarting both computers since getting those error messages?

Let us know, and we can go from there.

Cheers!

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Answer 3

shelby7651 Author

Level 1

33 points

Aug 2, 2020 9:36 AM in response to sterling r

I am able to sign on using that link on both computers. I have an iPad Pro, an Apple Watch, iPhone 11, 2015 MacBook Air, and 2020 MacBook Pro all logged into that Apple ID.

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I keep getting "logging out failed" on my old Mac, and "there is a problem with my Apple ID email" on my new Mac. HELP

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