Phone connects to WiFi for a brief second, then disconnects instantly.

My grandma just came up from DC to “babysit” my younger siblings while my mom went on vacation. On her first 2 days here at our apartment, her internet worked fine. Now, starting only today, her phone is having problems I just can’t solve on my own. Basically, her phone disconnects from our WiFi network instantly after connecting. You simply press “connect” after typing in the WiFi password and you won’t be connected for even a minute and it’ll just disconnect. Almost as if the phone is rejecting the connection. I tried sharing my cellular with her to see if it was a problem with our WiFi and not her phone, but it rejects that as well. I’ve tried almost everything possible: resetting network settings, restarting her phone, restarting our router, forgetting the network, nothing seems to work. I don’t know what’s going on or how to fix it. Any help? She has an iPhone 8 Plus running on iOS 13.5.1.

iPhone 8 Plus

Posted on Jul 29, 2020 3:14 PM

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Aug 1, 2020 1:02 PM in response to Lord_Lykan

Howdy Lord_Lykan,


It sounds like you're experiencing some issues getting that iPhone to connect to this Wi-Fi connection. We will be happy to help.


First, we noticed that the iPhone 8 is not fully updated to the latest software version of iOS 13.6. We recommend updating to the latest software release as this may help with the issue.


We recommend backing up your iPhone before doing so:


How to back up your iPhone, iPad, and iPod touch


After backing up, this article can help you update:


Update your iPhone, iPad, or iPod touch


If updating doesn't help, the next thing we'd like to try is ensuring your Wi-Fi is set up with the recommended settings:


Recommended settings for Wi-Fi routers and access points


Finally, this article provides some troubleshooting that may help you get connected:


If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network


Please let us know if this helps.


Cheers!


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Phone connects to WiFi for a brief second, then disconnects instantly.

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