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Level 1

8 points

Album Folders are empty in Explorer but all music present in iTunes

If I use Explorer to view my songs - \Music\iTunes\iTunes Music\Coldplay\X&Y

There are no songs in the folder "The folder is empty".

However if I go into iTunes the album and all songs are present.

I have checked under iTunes preferences and the iTunes Media location is \Music\iTunes\iTunes Music\

Cannot work out how to locate the songs. Ideally I want to backup a copy of all songs onto an external hard drive.

Thanks

Windows, Windows 10

Posted on Jul 30, 2020 6:54 AM

Top-ranking reply

Level 7

22,914 points

Posted on Jul 30, 2020 11:47 AM

The first question is; does that song play?

If it doesn't, it means that the file for that song is no longer where it used to be when you added it to your iTunes Library and perhaps the empty folder explains that
if it does play, that suggests that the folder you're looking in is not in use and it is not where the file is located

If the song plays, right-click the song in your iTunes Library and select Show In Windows Explorer:

That will open the folder with the song it it.

Another method is to select from that same menu, Song Info and then look on the File tab for the location:

If the song doesn't play, let us know and we can address that issue.

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