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Lesleyrand Author

Level 1

4 points

iPhone Reset

I'm having an issue resetting an old phone to Factory Settings and I keep getting the response "Verification Failed There was an error connecting to the Apple ID server". Any suggestions?

iPhone 8 Plus

Posted on Jul 30, 2020 11:58 AM

Top-ranking reply

Lawrence Finch

Level 10

211,988 points

Posted on Jul 30, 2020 12:53 PM

You need either a cellular data connection or a Wi-Fi connection to disable Activation Lock from the phone.

Start by following this Apple support article—>What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch - Apple Support

If the first part doesn’t work use the section on what to do if you no longer have the phone.

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iPhone Reset

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