MacBook Air admin reset

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MacBook Air admin reset

I have a MacBook Air from I think 2017?im not really sure what year honestly. and I need to factory reset it. However, it won’t let me because I bought it from my old school since they were switching to chromebooks and were selling the MacBooks. Anytime I try to reset it or do anything with it, it says I need the administrator password which I don’t have because I’m not the administrator. So I can’t reset it, connect it to WiFi, or update it even without the administrator password. Anyone know what to do?

Posted on Jul 31, 2020 2:02 PM

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Answer 1

Jul 31, 2020 2:30 PM in response to Kappy

when I do that it doesn’t do anything besides boot up the laptop. Thank you though, any help is appreciated

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Answer 2

Kappy

Level 10

362,007 points

Jul 31, 2020 2:25 PM in response to DominicRamsey1

You can give this a try:

How to Create a New Admin User Account, if You Have None

Reboot the computer. At or before the chime, press and hold down the COMMAND-S keys to start into Single-user Mode. You will boot to a black screen with scrolling white text, release the keys and wait until it finishes. Enter the following lines at the command prompt pressing RETURN after each:

mount -uw /

^ ^ Note spaces

rm /var/db/.applesetupdone

^ Note space

reboot

After you reboot the computer you will be taken to the Setup Assistant. When you get to the point where you are asked to set up your new user account, create a new admin account. Be sure to name this user account something different than any other account that already exists on the system. When you finish the Setup Assistant, it will automatically log you into the new account.

Once booted up into your new admin account, you can delete the other account in Users & Groups preferences. When you delete the account you will be offered three options. Choose the last option which is a complete removal.

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MacBook Air admin reset

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