Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Airpods Pro Serial Number "1" after replacement

I received warranty replacements of my left and right AirPods Pro today. Now the serial number in Settings -> General -> About -> AirPods Pro shows "1".

I know the serial number is on the case and also for each AirPods Pro itself, but why does it no longer show on my iPhone XS? This issue looks weird for branded product like Apple Airpods Pro.

Posted on Aug 1, 2020 10:38 AM

Reply

Best reply

Level 10

103,732 points

Posted on Aug 1, 2020 1:38 PM

Hello,

Are the replacements set up? If not see this:

Set up your replacement AirPods or charging case

If no help, try a full reset:

Reset your AirPods

Good luck.

View in context

Similar questions

1 reply

Best reply

Level 10

103,732 points

Aug 1, 2020 1:38 PM in response to rohanfernandes

Hello,

Are the replacements set up? If not see this:

Set up your replacement AirPods or charging case

If no help, try a full reset:

Reset your AirPods

Good luck.

Reply

Airpods Pro Serial Number "1" after replacement

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up