Outdoor Walk not crediting Exercise Ring!

Location settings is on, motion & fitness setting is on. I started an Outdoor Walk from my series 5 watch. Walked a little over 30 minutes and was only credited 19 minutes to my Exercise Ring. I know I was in the brisk walk state & that IT IS NOT A MATTER OF HEART RATE not being high enough because I was at 85-101% of my maximum heart rate!! I was walking fast in high heat & humidity. I’m aware you can get complete credit by using Other Workout instead of a specific one but then you loose pace info & GPS map. Please fix this Apple because I am seeing a lot of people having the same issue along with not being reminded to start or stop workouts even though those settings are on as well. Also the Auto Recognition is not working properly. I have reset watch, iPhone, calibrated watch & reset watch calibration. Fitbit is doing a better job with all this at a whole lot cheaper price. Please fix this!!

Posted on Aug 1, 2020 2:51 PM

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Aug 4, 2020 10:35 AM in response to Kyrebecca

Hey there, Kyrebecca.


After reviewing your post, it appears that you're not being credited correctly when you use the Outdoor Walk activity on your Apple Watch Series 5. After walking 30 minutes, you only received credit for 19 minutes on the Exercise Ring. You also mention having a problem with auto recognition. Great job on the troubleshooting you've tried, and we're glad to help with this.2


The only step not mentioned was that both your iPhone and Apple Watch are up to date:


See if you're awarded full credit after updating.


Get Support — If both devices were up to date, or the issue continues after updating, please contact Apple Support. After selecting this link, type "activity" in the "Search topics" field and choose "Using the Activity app" from the Results. The choose how you'd like to start the conversation with Apple Support.


Take care.

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Outdoor Walk not crediting Exercise Ring!

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