Touch Bar is not working

TuanVuPham,

Thanks for that additional information.

Let's try the steps listed below, as they may help with the Touch Bar being unresponsive:

• Make sure your MacBook Pro is running the latest macOS version: How to update the software on your Mac
• Try restarting the device: Log out, sleep, restart, or shut down your Mac
• Test for the issue in safe mode: How to use safe mode on your Mac
• Test for the issue in a new user account: How to test an issue in another user account on your Mac

We hope this helps!

Hi there TuanVuPham,

It sounds like you're experiencing an issue with the Touch Bar on your MacBook Pro, and we'd like to see if we can help.

To get started, tell us more about what's going on with the Touch Bar.

Is it unresponsive?

Is there physical damage to it?

Learn more about the Touch Bar here: How to use the Touch Bar on your MacBook Pro

Thanks!

TuanVuPham,

Thanks for letting us know more about what's going on with your MacBook Pro.

If it's unexpectedly restarting, check out this resource: If your Mac restarted because of a problem

Check out this article to Keep your Mac notebook within acceptable operating temperatures.

Cheers!

TuanVuPham,

Thanks for those additional details.

If you'd like to have your MacBook Pro serviced, you can learn more here: Mac Service and Repair

To explore the options, and answer any additional questions, reach out here: Get Support

Take care!