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forgot password on MacBook air

Hi there, I have forgotten the login name and password as administrator on this MacBook Air . I tried to login with my Apple ID to overwrite it but without success. My Apple ID login and password are good but I still cannot login to update the apps without the administrator's authorisation. Kindly advise.


Thank you very much.


Tina

MacBook Air 13″, macOS 10.13

Posted on Aug 2, 2020 8:09 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 2, 2020 11:01 AM

Here are some steps to try. If they don’t work, you’ll have to contact Apple support (follow the link at the bottom)

https://support.apple.com/en-us/HT202860

1 reply

forgot password on MacBook air

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