Touchscreen is not working

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seokjoo Author

Level 1

6 points

Touchscreen is not working

Good evening, team.

I create this post through iPad...

I purchased iPhone 11 - just 11 - last October and have used it for 10 month by now.

The touchscreen and Siri has literally not worked since 3days ago, but display and buttons outside works.

I have forced restart the phone a couple ten times a day for the last 3 days but it has not got better at all.

Screen is on. But swipe the screen is totally unable.

I have a lot of things to do through the iPhone but this problem puts me in a hard time.

My job needs a lot of communication on its proper time, and the closing date of house purchasing comes at the corner so I need your help, ASAP.

If I send the iPhone 11 to the tech support center, how long does it take to repair?
If I purchase another iPhone 11, is it possible to get refund/any compensation for the old iPhone 11 from Apple? I immediately need alternative or replacement with the data in the old iPhone 11.

please help me out! Thank you!

iPhone 11, iOS 13

Posted on Aug 2, 2020 5:11 PM

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Answer 1

Thrones21

Community Specialist

Aug 5, 2020 8:52 AM in response to seokjoo

Hi there seokjoo,

Thank you for choosing Apple Support Communities!

It sounds as though the display on your iPhone is not responding to touch, and this issue persists after restarting the device. We'd be glad to assist in seeking a solution.

Based on what you've described, we would encourage you to go through all of the steps listed here: If the screen isn’t working on your iPhone or iPad - Apple Support. If you're still having trouble, reach out to Apple Support directly. They will be able to provide you with additional information and review your options with you. Below is a resource to get started with Apple Support:

Get Support

Have a great day!

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Touchscreen is not working

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