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Screen goes black during phone calls

Why does my iPhone SE screen go black during phone calls?


iPhone SE, iOS 13

Posted on Aug 3, 2020 7:30 AM

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Question marked as Top-ranking reply

Posted on Aug 3, 2020 8:12 AM

The built in proximity sensor should cause the phone screen to lock if you hold it up to your face (or hold your hand over the top of the phone). When you pull it away from your face, it should light up again. If it's not lighting up again when you pull it away from your face, there may be something wrong with the sensor. Contact Apple to have your phone evaluated.

9 replies
Question marked as Top-ranking reply

Aug 3, 2020 8:12 AM in response to salsaladbar

The built in proximity sensor should cause the phone screen to lock if you hold it up to your face (or hold your hand over the top of the phone). When you pull it away from your face, it should light up again. If it's not lighting up again when you pull it away from your face, there may be something wrong with the sensor. Contact Apple to have your phone evaluated.

Aug 3, 2020 11:07 AM in response to brandonbng

brandonbng wrote:

During Phone Calls and some video calls, the screen will turn black if the front facing camera is blocked. It does this so you won't accidently press a button with your ear. If you need to see something on the screen during your call, uncover the front facing camera.

It's not covering or uncovering the camera the causes the screen to go dark. It's covering or uncovering the proximity sensor. Yes, they are right next to each other but they are not the same.

Screen goes black during phone calls

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