You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

why does my screen turn black on my Xr when I'm on a call

Why does my screen turn black on my Xr phone when I'm on a call?


Posted on Aug 13, 2020 9:31 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 13, 2020 9:34 AM

That's the Proximity Sensor activity.

When you move your device close to your ear the screen goes black, but when you take the device away from your ear, the screen should reappear.

Regards

Giulio

1 reply

why does my screen turn black on my Xr when I'm on a call

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.