I am using Quick Start to set up new SE. When prompted to load passcode of old iPhone 6 in new SE I think I typed wrong passcode. Now both phones appear to be hung up in 'Activating your iPhone'. Suggestions?

I am using Quick Start to set up new SE. When prompted to load passcode of old iPhone 6 in new SE I think I typed wrong passcode. Now both phones appear to be hung up in 'Activating your iPhone'. Suggestions?


Posted on Aug 3, 2020 4:04 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 6, 2020 8:00 AM

Hello tscheid,


Welcome to Apple Support Communities!


We understand from your question that your phone is stuck in the setup process. We can certainly help you with this!


We would recommend restarting both devices and starting the process over.


Restart your iPhone


You may need to factory restore just the new phone first (not your old phone) before starting the process over: Restore your iPhone, iPad, or iPod to factory settings


We hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!


Cheers.

1 reply
Question marked as Top-ranking reply

Aug 6, 2020 8:00 AM in response to tscheid

Hello tscheid,


Welcome to Apple Support Communities!


We understand from your question that your phone is stuck in the setup process. We can certainly help you with this!


We would recommend restarting both devices and starting the process over.


Restart your iPhone


You may need to factory restore just the new phone first (not your old phone) before starting the process over: Restore your iPhone, iPad, or iPod to factory settings


We hope this is able to resolve your issue. If you have any more questions or this does not resolve your issue, please reach back out on the thread!


Cheers.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

I am using Quick Start to set up new SE. When prompted to load passcode of old iPhone 6 in new SE I think I typed wrong passcode. Now both phones appear to be hung up in 'Activating your iPhone'. Suggestions?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.