You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can’t get into my Apple ID

I got a new phone and number and I’m trying to get into my Apple ID but it asked for a verification number that is sent to my old number that I no longer have access too. How do I get into my Apple ID if I don’t have access to the number that it is connected with

iPhone XR, iOS 13

Posted on Aug 3, 2020 4:08 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 3, 2020 5:43 PM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   


If you can log in, you need to change the number on your Apple ID. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage  


1 reply
Question marked as Top-ranking reply

Aug 3, 2020 5:43 PM in response to Jayshamas

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   


If you can log in, you need to change the number on your Apple ID. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage  


Can’t get into my Apple ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.