"not enough free space" but there is!

Question

"not enough free space" but there is!

Hi,

I'm hoping someone can help. I recently deleted a lot of files and cleared up over 100GB of storage (and yes, the trash is 100% empty) but when I try backup my iPhone to my Macbook and I keep getting an error saying there is not enough free space. When I click About This Mac > Storage it confirms that I have 120.64GB available. iTunes shows that my 128GB iPhone has 46GB free, therefore the backup size is 82GB, which should more than easily fit on my 120GB available storage.

Any suggestions? I have tried using CleanMyMac3 and it says it's cleared everything but I still get the error. Note I wonder if maybe the issue is linked to CleanMyMac3 deleting my old iPhone backups but not completely? That's just a guess though as they would have been the biggest chunk of the space I deleted.

Thanks

MacBook Pro 13″, macOS 10.13

Posted on Aug 4, 2020 3:16 AM

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Answer 1

tygb

Level 9

65,010 points

Aug 10, 2020 11:04 PM in response to strangerinncl

Don't use unknown app clean my Mac 3 in Mac they will more corrupt Mac system files delete it see the article https://support.apple.com/en-us/HT202235

We are not sure what was the impact of the app that was used in the Mac first create a new test user admin account in users and groups .

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Answer 2

i_rina

Community Specialist

Aug 6, 2020 11:33 AM in response to strangerinncl

Hello there strangerinnncl,

Thank you for using Apple Support Communities! We understand that you are having an issue backing up your device to iTunes on your computer due to there not being enough disk space after already freeing up enough space. We are more than happy to help you out with this.

Before beginning any troubleshooting, please be sure that you have a backup of all of your information. To do so, follow the steps in the article below:

Back up your Mac with Time Machine

To troubleshoot, check out the article below:

If you can't back up your iOS or iPadOS device to a computer or restore it from a backup

If you continue to have issues, we recommend contacting Apple Support. You can reach out here:

Contact Apple for Support and Service

We hope this helps! Have a great day!

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Answer 3

Aug 10, 2020 9:27 AM in response to strangerinncl

Hello there strangerinncl,

If you are continuing to have the same issues after the following the troubleshooting steps from the article above (If you can't back up your iOS or iPadOS device to a computer or restore it from a backup) we recommend contacting Apple Support. You can reach out here:

Contact Apple for Support and Service

Best!

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Answer 4

Aug 10, 2020 8:05 AM in response to i_rina

Hi,

Thank you I have now done the Backup. What should I do next?

Thanks

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"not enough free space" but there is!

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