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Hi, I tried to reboot my phone this morning and it will not turn back on. It has been on the black screen with the white Apple logo for about four hours. Can you help?

Hi, I tried to reboot my phone this morning and it will not turn back on. It has been on the black screen with the white Apple logo for about four hours. Can you help?

iPhone 11, iOS 13

Posted on Aug 4, 2020 7:47 AM

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Question marked as Top-ranking reply

Posted on Aug 4, 2020 7:49 AM

See this Apple support article—>If your iPhone, iPad or iPod touch won't turn on or is frozen – Apple Support

2 replies

Aug 4, 2020 7:53 AM in response to denverhaggard


Press the ​'volume up' button once

Press the 'volume down' button once

Press and hold the ​'Side button'.

Hold on until the phone display goes blank and the phone switches off

Then wait at least 05 minutes (since your phone has been like this for 4 hours, you say) ...

and restart/reboot your phone by pressing the side button.

Hi, I tried to reboot my phone this morning and it will not turn back on. It has been on the black screen with the white Apple logo for about four hours. Can you help?

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