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anod224 Author

Level 1

4 points

phone won't turn back on

Hello, my phone has been acting out on me it's been 2 weeks where the screen is stuck at the logo or a loading screen. and whenever it opens and I put in my password it goes backing to the black screen loading and then logo and the cycle repeats.

iPhone XR, iOS 14

Posted on May 20, 2022 1:31 AM

Top-ranking reply

ProustGiulio

Level 10

208,596 points

Posted on May 20, 2022 1:35 AM

Charge your iPhone for at least 30-45 minutes, then try a "forced" restart of your device, as per these instructions:--> Force restart iPhone – Apple Support

If the issue persists, it might be a hardware (battery? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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phone won't turn back on

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