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User profile for user: carey1979
carey1979 Author
User level: Level 1
4 points

Printing from Mac in color

I have a very odd issue. My Mac Mini will not print anything in color. HP OfficeJet Pro 9010 is on the same wifi network as my Mac. I can see the printer on the network. It will only print in black/white. I can not find where to choose color for printing. I have tried several different applications to print from, including the HP Smart app.


I have NO problems printing in color from the other devices on my network.

Mac mini 2018 or later

Posted on Aug 4, 2020 8:22 AM

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User profile for user: Pete-Progressive-Graphics
Pete-Progressive-Graphics
User level: Level 4
1,805 points

Posted on Aug 4, 2020 8:54 AM

Hi, welcome to the Apple Users Community.


When the printer was setup on your Mac Mini a PPD/driver installation occurred. Can you please compare this with another device on your network and confirm they are the same driver? If not then please try step one below.


  1. If you visit the HP website on your Mac Mini, the site will detect the OS you are using and help guide you to the correct driver to install. The Apps you use are not going to help change whether you print on color or BW until the correct driver is installed.
  2. If the driver is correct then you will need to check the settings within it without any apps open. Go to "System Preferences" and look for the "Printers and Scanners" icon, clicking it will bring up a list of connected devices you have setup. The HP printer will be there if it has been installed correctly. If a "Generic Device" printer setup is showing that is a likely cause of the BW printing.


If you cannot affect a change using these steps reach out again and I'll be happy to assist.


Best of luck

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User profile for user: Pete-Progressive-Graphics
Pete-Progressive-Graphics
User level: Level 4
1,805 points

Aug 4, 2020 8:54 AM in response to carey1979

Hi, welcome to the Apple Users Community.


When the printer was setup on your Mac Mini a PPD/driver installation occurred. Can you please compare this with another device on your network and confirm they are the same driver? If not then please try step one below.


  1. If you visit the HP website on your Mac Mini, the site will detect the OS you are using and help guide you to the correct driver to install. The Apps you use are not going to help change whether you print on color or BW until the correct driver is installed.
  2. If the driver is correct then you will need to check the settings within it without any apps open. Go to "System Preferences" and look for the "Printers and Scanners" icon, clicking it will bring up a list of connected devices you have setup. The HP printer will be there if it has been installed correctly. If a "Generic Device" printer setup is showing that is a likely cause of the BW printing.


If you cannot affect a change using these steps reach out again and I'll be happy to assist.


Best of luck

Reply

Printing from Mac in color

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