You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How can i change the email on my old ID

I have an Ipad mini, my old ID had an email that does not exist anymore hence i can't find the password by the email or phone number because we've changed it for years. Do you know what can i do to have my device back?

Posted on Aug 4, 2020 9:16 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 4, 2020 11:15 AM

The procedure to change the name is below, but you have to be able to sign into the ID to change it, which requires your password.


Contact Apple ID Support for assistance recovering the password.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Note the restrictions in the article.


Apple ID Name Change.        


 What to do after you change your Apple ID or password - Apple Support    I suggest doing this before you change your Apple ID or password.

1 reply
Question marked as Top-ranking reply

Aug 4, 2020 11:15 AM in response to nathália161

The procedure to change the name is below, but you have to be able to sign into the ID to change it, which requires your password.


Contact Apple ID Support for assistance recovering the password.  See the Apple Support articles below for contact information.  


Apple ID - Official Apple Support.    


Contact Apple for help with Apple ID account security - Apple Support.   (Link doesn’t always load)  


Get Support          Work through the screens to get a chat option. You may have to pick a slightly different problem.


Apple Support schedule phone call


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


From the Apple Support article below. 


Without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account. These policies are audited and reviewed on a regular basis.


Security and your Apple ID - Apple Support.      


Note the restrictions in the article.


Apple ID Name Change.        


 What to do after you change your Apple ID or password - Apple Support    I suggest doing this before you change your Apple ID or password.

How can i change the email on my old ID

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.