MBP 13 2020 won't recognize USB devices from TB dock after sleeping and connecting to the dock. After unplugging the dock MBP crashes and does SMC reset

I'm on Big Sur and still having issues. Basically I start my day by rebooting and unplugging my dock to get my $2000 laptop to work....

I tend to disconnect at the end of the day and use my laptop without a dock then the following day I will connect to the dock. Most of the time it does not work. No kernel panics it just does not work until I reboot

Same problem for me, random, with fresh installation, no dock no external peripherals. Simply after the sleep randomly I'll keep the "Intel CrashLog recorded due to unexpected reset" error.

MBP 2020 i5 10th Gen.

eurosys wrote:

Anyway, I have not experienced any problems since connecting the official Macbook power adapter directly to my Macbook as well as my Dock. No more Intel Crashlog related restarts, no more USB devices not being connected until reboot, and no more long logins. It's a pain I'm having to use 2x power adapters, one to the dock and one to the Macbook but hey at least the reboots have gone and I can actually use my dock.

Unfortunately your solution does not work for me.

Tried opening the lid, connecting official MacBook USB-C power adapter, THEN connecting the thunderbolt dock but the issue was there nonetheless. USB devices connected to the dock were not available so I had to restart as usual.

Shame :(

My "responsive" Apple senior advisor has gone off the radar. I am struck reading all of these responses about how prevalent this issue still is (even with many of those who took the risky leap to Big Sur) and I am cynical about the efficacy of posting here in the hopes that Apple engineers will solve a bug that should have been taken care of in Catalina many months ago. Can I suggest a "power in numbers" approach and encourage everyone to contact an advisor (either via phone or email) and tell them that if they can't resolve this well-documented problem—in Catalina and Big Sur—you would like a full refund for the laptop? I realize this seems like a long shot but if there are a bunch of people making EXACTLY the same request it might have real power in making Apple focus on and finally resolve this issue. This will take just a few minutes of your time—far less than the endless semi-solutions (buying two power adaptors, coming up with ever-changing rituals of disconnecting/reconnecting hubs, etc. etc., upgrading to a bug-filled new OS, etc.) we're all coming up with.

If any of you are into this idea, let me know and we can coordinate a response that will have maximum impact.

My "responsive" Apple senior advisor has gone off the radar. I am struck reading all of these responses about how prevalent this issue still is (even with many of those who took the risky leap to Big Sur) and I am cynical about the efficacy of posting here in the hopes that Apple engineers will solve a bug that should have been taken care of in Catalina many months ago. Can I suggest a "power in numbers" approach and encourage everyone to contact an advisor (either via phone or email) and tell them that if they can't resolve this well-documented problem—in Catalina and Big Sur—you would like a full refund for the laptop? I realize this seems like a long shot but if there are a bunch of people making EXACTLY the same request it might have real power in making Apple focus on and finally resolve this issue. This will take just a few minutes of your time—far less than the endless semi-solutions (buying two power adaptors, coming up with ever-changing rituals of disconnecting/reconnecting hubs, etc. etc., upgrading to a bug-filled new OS, etc.) we're all coming up with.

If any of you are into this idea, let me know and we can coordinate a response that will have maximum impact.

Thanks a lot for sharing these info. I also have a 2020 MBP 13 and I agree that we should make some "noise" this issue. I would contact support as well some time next week. Did they offer upgrading to new MBP without additional charge? I am personally OK with this option.

I updated to Big Sur hoping it would resolve the issues, as it apparently did for you.

Unfortunately the problem persists on Big Sur! My first impression is that it even got worse - today the MBP when re-opening after disconnecting from the TB3 monitor (LG Ultrafine 5k in my case) started wildly flickering showing occasional horizontal stripes of the desktop alternating with fully black screen. I had to reboot.

Same here. What's weird is Big Sur had seemingly solved it with my dock. But for the last few days, I've been working elsewhere and hooking two monitors directly up to usbc/tb3 without a dock and I've been getting resets every few hours after it goes to sleep.

I'm leaving it unplugged from the Apple power supply for now to see if that precludes it from happening.

I am in support of a coordinated response. My computer crashed again today losing valuable data for the second time now (I lost data for the second time… This happens all the time and I have to restart multiple times a day to get through workflow). I am done being patient and supplying crash logs. I need a solution. I need a new laptop.

I spoke with another senior advisor two days ago. Nice guy, but he gave me the party line ("discussion boards only mention the negative stuff," "everybody's computer is configured differently," etc. etc.) and suggested once again I upgrade to Big Sur, even though I'd already cited plenty of posts here suggesting that wasn't a fix for this bug, at least not for everybody. He said he would go back to the engineers and respond to me soon. I told him if the only reply was "upgrade to Big Sur" I wanted a refund. He said that would be almost impossible as my machine is 8 months old. The thing is, I don't want a new laptop, I just want the one I spent a fortune on in good faith to work as it's supposed to. Again, I think if a number of us are willing to make the same demand—fix this bug or refund me—it will have an effect. Happy to discuss strategies for doing this in a respectful and productive way.

My most recent post was deleted so to my question at the end so here it is without:

I look at it this way. They say they can't refund us because its outside of the return period. They say they can't give an M1 mac as a replacement because a replacement would need to be a "like-for-like". A "like-for-like" replacement would put me (us) in the same exact position we are now. These 2020 macbooks are faulty. That's it. 

Even if it is a software issue, it's caused by the hardware exclusive to the 2020 macbook airs and macbook pros. Fact. I'm pretty sure we are protected to some legal extent in this situation. If we were in the EU we surely would be. But I don't want to get there necessarily. To your point, this SHOULD be about respect. Apple as a massive company should respect their customers, not even to mention take care of people who would be considered enthusiasts, etc., just from a good marketing standpoint. As I said recently to my tech, I honestly haven't felt so disrespected by the monolith that is Apple since they made me pay $300 for an iphone 6 replacement under warranty although it was a sufferer of "bendgate". They told me this was "accidental damage" and refused to replace it after going through quite a few avenues of communication. My personal impression of Apple has never recovered. To me, this macbook issue stings even worse, because there is literally nothing but Apple's own actions that caused this with the first update, and inaction that caused this to linger even after a major OS release.

"everybody's computer is configured differently"??

Hardly, with the unmodifiable Apple computers nowadays. They have total control over every part.

The only difference is what kind of TB3 device we attach to the same connector. And there aren't such a wide selection of those.

I have the same problem! But the thing different is the issue occurs with my thunderbolt portable disk Samsung X5. I haven't used any thunderbolt dock so far. I think this issue is more about a thunderbolt.

From mbp13 2020 Catalina 10.15.7

I think I have found a way to avoid this issue, but can only work with four Thunderbolt mbp. I always use a Thunderbolt portable disk, so for example , when you finish your work, eject the disk and disconnect it , then just sleep your Mac as normal, no matter how longe it sleep, wake it up when you need it and connect the disk with the other side port. I know lots of people are using thunderbolt Hub, actually I don't know the workflow to disconnect the hub because I don't use a hub, but try to disconnect it before you sleep your Mac, and connect it to the other side port after you wake up your Mac!!! Hope this can help you!

From 13mbp 2020 Catalina 10.15.7

zero161: unfortunately you can't eject the docking station from the macOS. So unfortunately this method does not work for us. But nice to see that at least someone overcome this issue.

I'm so happy and proud I have A P P L E product with such awesome support and quality! Great to restart my macbook every day. Think Different™️