why wont my photos back up to iCloud? Everything else is.

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Level 1

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why wont my photos back up to iCloud? Everything else is.

My iPhone 10 xs max fell into pool water a few days ago and that evening I set into rice. It came back on but is acting up. I was able to get to iCloud and manually do back up. My issue is, it is taking HOURS upon HOURS, maybe because it has been a while since I've backed it up I don't know. But it appears on my iCloud account when logging in online, that everything but photos are there. Any trouble shooting / help would be greatly appreciated. I also plugged phone to computer to grab pix but nothing new is showing, though it is there on the phone.

Posted on Aug 4, 2020 1:10 PM

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Answer 1

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FoxFifth

Level 10

472,095 points

Aug 4, 2020 1:18 PM in response to CBarras

You cannot view the contents of an iCloud Backup by using an internet browser and logging into iCloud.com.

What you can view at iCloud.com is synced data and that is different than an iCloud Backup. The photos that you can view at iCloud.com are synced as described in Set up and use iCloud Photos - Apple Support

If you don't have iCloud Photos turned on then iCloud Backup will include your photos -- but you cannot view them at iCloud.com. You can only use the backup to restore or set up a device.

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Answer 2

CBarras Author

Level 1

8 points

Aug 4, 2020 1:43 PM in response to FoxFifth

If I am unable to turn on iCloud Photos (since screen is messy) what other way can I ensure all photos/videos are saved? I did plug phone to PC to try to get them there but only old ones showed, nothing new. I miss cell stores / Apple stores being able to use the wires to transfer. Lol.

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why wont my photos back up to iCloud? Everything else is.

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