Has anyone had issues with their logic board for the MacBook Air Retina 13in 2018? The MacBook will not turn on and the Apple store says it’s the logic board. They want to charge $600 to replace but upon reading articles online there is a recall for this exact issue!
MacBook Air
Of course! So when the store called me to let me know the charges, since it was not covered they suggested I check with my bank to see they offered insurance with my method of payment. I was furious, so I looked up this logic board issue online and came across articles about the recall. So I contacted Apple support through their online chat and made sure I kept a copy of all my conversations. It was a lot of back and forth. Some said it was covered and others said my serial number was not covered. I was not going to give up. It made no sense that some serial numbers were allowed but mine was not when it was the exact same issue! In the end I asked to speak to a manager/supervisor and got really upset with her. It was the supervisor that I spoke to over the phone who I had the most trouble with. I knew she was lying to me. She told me she never heard of this issue for the MacBook Air. Yet all the reps I spoke to online knew about it. The next day the store called me and told me not to worry they will cover it. The store was really amazing during all this.
Of course! So when the store called me to let me know the charges, since it was not covered they suggested I check with my bank to see they offered insurance with my method of payment. I was furious, so I looked up this logic board issue online and came across articles about the recall. So I contacted Apple support through their online chat and made sure I kept a copy of all my conversations. It was a lot of back and forth. Some said it was covered and others said my serial number was not covered. I was not going to give up. It made no sense that some serial numbers were allowed but mine was not when it was the exact same issue! In the end I asked to speak to a manager/supervisor and got really upset with her. It was the supervisor that I spoke to over the phone who I had the most trouble with. I knew she was lying to me. She told me she never heard of this issue for the MacBook Air. Yet all the reps I spoke to online knew about it. The next day the store called me and told me not to worry they will cover it. The store was really amazing during all this.
Well, that's my point. There is a report that Apple has recalled some range of serial numbers for that issue. Not sure based on what determination for that model. Too me it looks like there is a manufacturing defect that applies to more than that range of serial numbers. And my Macbook is an example of that.
You can search "2018 Macbook Air logic board recall" if you do have access to the internet. Or use the link below.
https://9to5mac.com/2019/06/30/macbook-air-logic-board-issue-power-apple/
I believe Apple is being very conservative in defining the scope and needs a broader look. If you privately email me, I can provide you the case ID.
I understand your issue. You have 2018 MacBook Air with a diagnosed bad Logic Board. You believe that there is a recall for this issue. I checked here ➔ Apple Service Programs - Apple Support and did NOT find an Apple Service Program for your MacBook Air's Logic Board.
Axel F.
I will recommend you to call apple support. I had my logic board go bust. It too several calls, but Apple Support finally fixed FOC (Free of Cost). The best is to call support and speak to the head of support as they have the authority to resolve such issues.
Good Luck.
Hi mkrishna! You need to fight for this!! I did, I spoke to multiple apple support reps, including all supervisors and managers! It took some time and fought hard and in the end they did mine at no charge! It’s ridiculous that they’re not honouring it for every serial number when it’s the exact same issue!!
I've been having the same issue.
I bought my 13" 2018 MacBook Air in December 2018, and this past week, it stopped turning on.
I sent it in for repairs, and they replaced the logic board at a cost of $453. Having seen the articles online about the recall, I contacted support via chat about why it wasn't replaced for free. They just said they were sincerely sorry but did not have a repair program for it. That may be the case, but this is CLEARLY a larger issue than what they suspected in the first limited recall. For comparison's sake, the logic board on my mom's 2010 MacBook didn't fail until after 8 years of use, and my 2009 MacBook Pro still works—it has not yet had any hardware issues aside from a battery replacement. Why is Apple not addressing a problem that should not be happening so early on? After 12 years as an Apple customer, it is really frustrating to watch the quality of products get poorer and to see Apple build an economic model that robs the customer.
Regarding cost, I was told at the Genius Bar that the repair would have been free if my MacBook was covered under AppleCare+, but I doubt it. The details of the AppleCare+ program state that the hardware coverage for a MacBook still costs somewhere between $99-299 plus tax...that's one of the reasons I didn't buy it. Plus, I happened to be living in Korea at the time (but bought the computer at a visit home to the States), and was told that Apple Care would not cover cost at an Apple Store in Korea. Repairs are expensive with or without coverage, and the point is that they should be not happening so soon in the first place.
I am comforted to see that I am not the only one having this issue with the recall, and I am going to continue to make calls to get a refund. I am not sure what my luck will be since they also made replaced the trackpad and the Touch ID button while replacing the logic board—even though I was experiencing NO issues with either the trackpad or Touch ID button whatsoever. They didn't even give any explanation as to why those things were replaced. At this point, I wonder if they did it to pacify me or to avoid having to give me a refund for the logic board...
If my pursuit of the refund works out, I'll post an update.
Yes. I have the same problem. But Apple support recognizes only a range of serial numbers based on a flawed logic. And refuses to fix a product manufacturing defect. It sucks that even though that model has a problem, Apple doesn't want to publicly acknowledge due to the cost of replacing them. I guess that is how they remain profitable ...
I purchased my 2018 MacBook Air last year. About one week ago it completely died on me. Mind you I have not had this for but a year and yes I understand the warranty was 1 1/2 month over. I understand that repairs out of warranty must be paid by the customer and I understand that not buying Apple Care was my fault, but I have been reading that the MacBook Air Logic Board for that year is faulty and Apple has not spoken about it. I took it in for repair and it will cost $450 to fix it. Again I understand that computers fail, but to be a brand new computer with no damage and then all of a sudden it stops seems very odd and an Apple issue that is going on.
I wanted to reach out to the community of anyone else that had to deal with their 2018 MacBook Air Logic board going out on them. If so please let me know as I am trying to get enough people to go to my local news outlet and show how Apple is doing their customers; especially during COVID times. Thanks for anyone's help!!
Yes. I do have the same issue. Bought MacAir in Aug 2018 and sparingly used. It was not at all used since Feb 2019 as it was away from my residence during COVID-19 crisis. I got hold of it in early Jan and tried to power on, device refused to show any sign of life. Took to the dealer and he said the device is out of warranty and require to replace Logic Board that would cost me around 650 US $. Took up the case with Apple support, call centre and their supervisor.. but nothing helped... The supervisor finally said the if I want to use the device then I need to pay and get the device repaired ... and nothing that Apple could do here... I am totally frustrated now and will not buy anything from Apple henceforth...
Mine has a logic board issue too. it has this popping sound problem out of nowhere, i’ve brought it in in service center and told me that the problem is in the logic board. Aside from the popping sound, they also noted that my macbook air hears up easily. It might be a factory defect if there are several complaints on this. Apple should investigate on this case and give us free repair. I can’t believe that i have to pay 600 USD for logic board where in fact i’ve been only using it for a year. Take note, i only use it for work, MS Word and the like. And whenever it heats up, i stop whatever i’m doing and shut it down to give it a rest. I thought the heating up was normal not until i’ve read articles over the internet with the same problem
I have contacted them on the item feedback of this website, and cited this issue hoping they will give attention to this and investigate the batch of macbook air. They should give us the necessary coverage. I think they would look more into it if more people with the same issue reach out to them.
My Mac air 2018 went “caput” few weeks ago here in Shanghai, China. I’ve actually used it for less than a year. The “genius crew” at the Puxi location told me that it need it a logic board replacement. Almost 600 USD. I was so pist I made a seen arguing with a bunch of them in front of an amazed Chinese crowd inside an Apple store. Chinese are usually loud in public, but for some reason they treat the Apple store as we treat the inside of a church. Anyway, to make the story short they suggested I buy a new laptop making me assume that they didn’t care much about helping me with fixing my unit. I thought, and still think, they were trying to push the sale of new laptops. This is my 3rd Apple laptop, and since my 2012 11’ one is still going strong with only a battery replacement, I could not understand why an almost new Mac just went south without a warning. In the end I told them I would have to think about paying such a heavy price for a fix and walked out angry and disappointed with my mask on ( they don’t let you in the store without it, which is a good thing I think).
Then, tonight I was researching a bit on how to get my beautiful companion turn on again and found this blog. Tomorrow I’m going back to the Apple store and see what they have to say about this.
Seriously, it shouldn’t be ok to spend 1200 dollars a year on a friking laptop.
Disappointing to say the least......my daughter has the same issue. Saved like heck to buy the MacBook Air which has the same issue. Now paid an assessment fee to be told she bought a defective, unreliable piece of equipment. Repair cost more than a new unit.... Apple has perfected the art of persuading the public to pay a premium for poor value.
Tbh I have contacted the BBB with Apple and they were very rude getting back to me. They won't acknowledge this issue even though there is clear evidence. I am going to contact my news organization and see other avenues I can take. It's not even the $500 that I am upset about, it's about how Apple is doing their customers especially during a pandemic and could care less about issues they know they have. I also know that they watch these chats, but will only reply if you try to do a poll, have outside info included or some other breach but won't take the time out to acknowledge these issues. But like my moms always said, whatever you do in the dark will come to the light, so eventually Apple will have to answer to the nonsense they try to pull.
Bought my macbook air 2018 with retina display and touch ID in December of 2018. Took it to the Apple store yesterday knowing about the 9 to 5 article which claims that people are having problems with the logic board on the MacBook 2018. The store representative told me it would cost $500 to fix, And that although it was a faulty piece of equipment it did not fall under the serial numbers that are supposed to be fixed free of cost. Apple needs to explain to me why those serial numbers with the exact same problem get to be fixed and not everyone else's! After buying an enjoying Apple products for over 15 years I will never be buying from Apple again. They think they can get away with selling faulty products and not owning up to their own problems? Yeah. They are getting away with it. It's bull. So many of us are struggling economically right now and Apple has the audacity to try to make me pay for their mistakes? No
MacBook Air 2018 Recall
