MacBook Air 2018 Recall

They will not say or do anything. I have already reached out to them, spoke to the BBB and emailed corporate. There is literally nothing that anyone can do for Apple to step up and do the right thing. Shame on them!

The way this program should have worked is - it should have been a proactive recall for the serial numbers you have determined as impacted and fix on a need basis for the remaining units as and when they developed an issue for a certain number of years after which normal failure rates would kick in.

This approach shows that not only a poor quality product was sold but a concerted effort undertaken to short change the customer by not offering to fix it for free - poor product and crappy customer service.

When a company does this - they end up looking very small in the eyes of the customer no matter the Company is a 2T market cap one.

Hi! I have had the EXACT same issue with my Macbook Air 2018. I had already paid for the repair this past week, but I am looking to get a refund. What did you ask Apply support over chat that you were able to keep?

Yes. It is unbelievable that they are not sensitive to poor quality / manufacturing defect. I guess they are too big to care! Otherwise why would they remain silent when so many of us have the same issue!

If Apple support is watching these threads, they should have the courtesy to explain their position and tell us why we don't deserve value for our money.

It is ridiculous! I was actually very excited to have my first Mac computer and have taken extremely good care of my computer. It is pretty obvious from all these posts that the MacBook Air 2018 logic board has a defect. We should not be having a logic board that malfunctions after less than 2 years of use. I do not under why I have to pay for a repair that is because of a faulty part. Apple should be investigating this issue and paying for these repairs. Hopefully they will release a repair program soon for this issue and we can get our money refunded.

Hi,

I have the same issue with my Macbook Air. I spoke the support and as you all claim they refuse to accept. I have a case # 101223165937 registered. I think I too have to send several emails and calls to have them accept their fault. I never expected suck poor service from Apple as always they have extremely good support. I think they want to keep this issue under wraps, to maintain their image to produce good products. However, I think this time Apple has fail to show its commitment to the users.

The Support sent this link https://support.apple.com/service-programs which shows that this issue is unknow to them. The supervisor spoke utterly referring to all the articles on this issue as wrong.

Lets see how this goes now...

This is exactly what happened to me! I did not buy Apple Care, because I expected the computer I was buying to be reliable!! Especially for AT LEAST two years. My MacBook Air 2018’s logic board died after 1.5 years of owning it.

Yeah I think it is ridiculous that people are paying over $1k for a computer that knowingly has issues they are making people pay for. I am definitely fighting this bc there has to be some type help to rectify this

Same here. Stiffed by Apple. Mine was a 2019 and Logic board bailed out after 14 months. And they want me to pay 50% of the original price for something they screwed up with a bad QA.

Preposterous for a trillion dollar company to cheat loyal customers. So much for quality and ethics of solving for the customer.

Shame on you Apple.

Just had the same problem with my 14 month old MacBook air 2018. Is there any way to check if my serial number is one of those affected by this issue?

i’ve been using Macs for 20 years but this one has the shortest lifecyle

given that many forums report the same issue, is there any chance that Apple could acknowledge the defect?

Same. I am very disappointed. I thought that Apple products and ALL of their parts were supposed to be reliable. How is it fair to have their customers pay for a repair that is ultimately the fault of Apple for having a faulty logic board??

I'm getting the same denial from the Genius Bar & they are charging me $478 for the same logic board/ power issues described here & in the media.

Get this, i never even used it. Nothing installed, no files, etc. just registered it & then shut it down. I bought the MacBook Air from Apple back in late 2018 as a back-up computer & when i needed it this week, it wouldn't load or charge.

Apple sold me a lemon. Has anyone taken Apple to small claims court before & can offer some advice/ suggestions?

Thanks!

unfortunately my family and I have so many Apple products it would be so not cost efficient to switch all our products. But believe me besides maybe our phone, no more of those products will be in this house.

Point Noted. Thanks for the information.

Axel F.

Thanks for the tip! Can you please tell me who finally made that call for you so that I can try myself what is rightfully due to me?