Apple ID charged me for something I did not purchase and double-charged me for a premium subscription

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Level 1

4 points

Apple ID charged me for something I did not purchase and double-charged me for a premium subscription

Hello. No one else uses my Apple ID except for me. Recently, I tried purchasing VLLO Pro, but my debit card was rejected repeatedly as my mode of payment. However, upon checking, a total of PHP427 ($8.70) was charged from my account. I called my bank about it, but they had nothing to do with it. This only happened because I tried to register my debit card on Apple ID.

Anyway, after this, I signed up for a free trial on StoryChic. It notified and I saw that PHP1,315.80 ($26.82) was deducted from my account. I was fine with it, but then Apple ID notified me again, saying that my payment method was rejected. So I reentered my debit card and I was charged the same amount again. This is unacceptable. How do I get my money back and fix this? I’m only a student and this is a huge blow to my savings.

iPad mini, iPadOS 13

Posted on Aug 5, 2020 12:14 AM

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Answer 1

Top-ranking reply

Eric Root

Level 10

684,585 points

Aug 5, 2020 9:35 AM in response to amfengbino

Normally, all sales are considered final, but you can ask for a refund.

If you have received a confirmation email, click the Report a problem link at the bottom.

Purchases problem.

How long refunds from the App Store or other Apple services take.

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Answer 2

Aug 5, 2020 9:55 AM in response to amfengbino

See If your payment method is declined in the App Store or iTunes Store https://support.apple.com/en-us/HT203005. If you need additional help, use this support link from the document https://support.apple.com/contact or those posted below.

Also, see these reads pertaining to a related error:

Payment method declined in iTunes or the App Store ...

Fix 'Your Payment Method Was Declined' Error In App Store

Why do I keep getting a message that my Apple payment ...

Also, can get Apple telephone support for help in solving your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Sometimes Apple phone support is not available.

or use Apple Support Twitter https://twitter.com/AppleSupport. There may be and hour or so wait.

And here is how to contact iTunes worldwide support via text or chat using this link https://support.apple.com/choose-country-region/itunes After choosing your country, see the heading Tell us how we can help.

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Apple ID charged me for something I did not purchase and double-charged me for a premium subscription

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