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Level 1

5 points

Complaint about overcharged payment by Apple

Have you experienced any overcharge of your credit card after ordering Apple products online? And how did you handle it?

I purchased yesterday a total of THB 24,980 (= approx. USD 750) for Ipad Mini + Pencil + Folio. But half an hour after the THB 24,980 were paid, my bank account has been deducted a second time by Apple for the Pencil at THB 2,590 (= approx. USD 75), despite being part of the original THB 24,980.

Calling Apple customer care center, they immediately acknowledged the mistake was technical and on their end. But the best they could do was to apologize and ask us to wait one month for the refund to be made.

Posted on Apr 14, 2022 7:13 PM

Best reply

lobsterghost1

Level 10

141,424 points

Posted on Apr 14, 2022 7:16 PM

If you spoke with Apple and that is the solution Apple offered, you'll have to wait for the refund. No one here works for Apple as this is a user to user only forum. We can't help you in any way with a refund.

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Complaint about overcharged payment by Apple

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