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Hi my mum set up my apple account a few years ago and used her bank card. This card has expired now but it won’t let me change to a new card without the other card which is no longer available. Please can you advise me what to do??
iPhone 7, iOS 13
KylaRaeUk Said:
“Bank Card Expired: Hi my mum set up my apple account a few years ago and used her bank card. This card has expired now but it won’t let me change to a new card without the other card which is no longer available. Please can you advise me what to do??”
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Take this Up with Apple:
For financial assistance, you need to contact Apple Support. Ask them where this all stands and to run you through the fix.
Contact Apple Support:
A. Phone Support Info:
B. Chat Session Info:
Being that phone calls are taking a moment, perform a chat session with Apple Support.
Setting Up the Chat Session:
C. Note: Phone Calls are Currently a Wait:
Due to the Coronavirus Pandemic, phone calls are taking a lot longer than usual. So, take this up with Apple, despite how long it may take to get on the phone. With many out of work, and many home from school, phone calls will likely take a while to go through — so, just stay on the line. Ask the Apple Rep — they’ll see this and will run you through the fix. Chats are taking a bit longer too.
D. Note: These are User-to-User forums. You are not speaking with Apple here. We are just everyday Apple users like you.
KylaRaeUk Said:
“Bank Card Expired: Hi my mum set up my apple account a few years ago and used her bank card. This card has expired now but it won’t let me change to a new card without the other card which is no longer available. Please can you advise me what to do??”
———-
Take this Up with Apple:
For financial assistance, you need to contact Apple Support. Ask them where this all stands and to run you through the fix.
Contact Apple Support:
A. Phone Support Info:
B. Chat Session Info:
Being that phone calls are taking a moment, perform a chat session with Apple Support.
Setting Up the Chat Session:
C. Note: Phone Calls are Currently a Wait:
Due to the Coronavirus Pandemic, phone calls are taking a lot longer than usual. So, take this up with Apple, despite how long it may take to get on the phone. With many out of work, and many home from school, phone calls will likely take a while to go through — so, just stay on the line. Ask the Apple Rep — they’ll see this and will run you through the fix. Chats are taking a bit longer too.
D. Note: These are User-to-User forums. You are not speaking with Apple here. We are just everyday Apple users like you.
KylaRaeUk Said:
“Bank Card Expired: Hi my mum set up my apple account a few years ago and used her bank card. This card has expired now but it won’t let me change to a new card without the other card which is no longer available. Please can you advise me what to do??”
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Perform Screensharing:
Ask the Apple Rep to prompt you to screenshare your Mac and iPhone with them. Doing so will allow them to see what is going on from your perspective.
View these Two Apple User Tips:
Bank Card Expired
