I’m trying to erase my iPhone XS but continue to get an error message when I enter my Apple ID password. See attached for error message. Any advice? Tried it on and off WiFi. Really looking to reduce my “other” storage by resetting to factory settings.
iPhone XS
Hello KateLJo,
Welcome to Apple Support Communities. We understand that you're having issues resetting your iPhone to factory settings, and we'd be happy to help.
To get started, we recommend making a back up of your iPhone for safekeeping of your files and data. If you’re not sure if you have a recent backup, please create one by following these steps:
How to back up your iPhone, iPad, and iPod touch
This article can help with how to restore your iPhone to factory settings:
Restore your iPhone, iPad, or iPod to factory settings
We hope this gets you set up. Cheers!
Trying to erase iPhone XS
