iMac problems!!!

Question

Level 1

8 points

iMac problems!!!

I purchased a brand new iMac from the Apple website 30 days ago. I am now regretting this decision. My windows PC was 8 years old and it ran better than this. For example, the iMac kept locking up throughout the day to where I had to reboot. I determined this was due to me installing antivirus software as when I uninstalled it the problem went away.

Next, the mouse kept freezing up. I tried the Magic Mouse, my Logitech mouse and the track pad. All three would not move. Again I had to power off and back on to get the mouse working again.

This morning another problems. I had Safari open and when I closed it the iMac starting making this weird sound almost like a knocking or a clicking. When I opened Safari back up the sound went away. I did this again and the same thing. I shut down the iMac and still have this problem. The weird thing is the sound only happens when Safari is closed.

I am about ready to sell this and get a MacBook Pro or go back to windows.

Posted on Aug 6, 2020 7:01 AM

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Answer 1

rkaufmann87

Level 10

148,494 points

Aug 6, 2020 11:50 AM in response to RitaWO

RitaWO,

I was going to suggest that you do an erase and install. First verify your backup is working. Next, restart in the Recovery Partition (Command + R on startup) then:

Open Disk Utility.
Erase the drive.
Quit Disk Utility,
Install Mac OS to the drive.
Restart the computer and it will appear as new.
Use your backup to restore your data and then manually install your apps.

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Answer 2

KiltedTim

Level 10

225,906 points

Aug 6, 2020 7:07 AM in response to RitaWO

Antivirus software can cause all kinds of problems on a Mac. It's unnecessary at best.

Please download etrecheck from the Mac App Store, run it, and post the resulting report here. It will aid greatly in determining what's wrong.

There may still be remnants of the antivirus software causing problems.

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Answer 3

RitaWO Author

Level 1

8 points

Aug 6, 2020 7:09 AM in response to KiltedTim

Thanks I never knew that as this is my first iMac.. I do have a MacBook and never installed antivirus software on it. Not sure why I did on this iMac. I am not home right now but will do this later today. Thanks for the quick replay.

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Answer 4

RitaWO Author

Level 1

8 points

Aug 6, 2020 11:34 AM in response to RitaWO

And by the way it is having even more problems. Has become very slow and is opening tabs all by itself in safari. siri even opened up by itself. I'm not sure what is going on. At this point I wonder if resetting this back to factory settings would be best. It is only 30 days old and the only thing I really have on it at this point are photos which are backed up already.

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