Itunes and app store off in settings

Question

Itunes and app store off in settings

I recently (Ish) changed my Apple ID email to a different email and since, I can’t properly sign into the iTunes and app stores. When I go into my settings the iTunes and App Store are turned off. When I press it to sign in it says “could not sign in, authentication failed”. Also when I try to sign into the App Store itself it says that this Apple ID hasn’t been used in the store before needs reviewed. Everything works perfectly fine on my phone just not my IPad (pro). I’ve tried: shutting it down (multiple times) and resetting all settings then shutting down and back on.

iPad Pro, iPadOS 13

Posted on Aug 6, 2020 4:01 PM

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Answer 1

Aug 6, 2020 4:05 PM in response to idontunderstandohno

I think you should first try using What to do after you change your Apple ID or Password https://support.apple.com/en-us/HT204071 if you have not already done so.

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Answer 2

Aug 7, 2020 2:03 PM in response to idontunderstandohno

I have not seen a definitive solution for your problem. So, I suggest you use my search link in trying to solve it: apple id not used in app store. You will see a number of links that are, or may be, related to your specific problem. Some claim fixes for your problem.

If you want to contact Apple Support to deal with your problem, see:

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Sometime this site is not fully functional.

Apple ID Support https://support.apple.com/apple-id

Apple Support Twitter https://twitter.com/AppleSupport There may be a wait of an hour or so.

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best one.

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Answer 3

Eric Root

Level 10

685,221 points

Aug 7, 2020 2:39 PM in response to idontunderstandohno

Have you checked Settings/Screen Time for any restrictions?

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Answer 4

Eric Root

Level 10

685,221 points

Aug 7, 2020 7:14 PM in response to idontunderstandohno

See if anything here helps.

Apple ID has not yet been used with the iTunes store. Please review your account information

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Answer 5

Aug 7, 2020 2:49 PM in response to donv_the_ghost

Thank you for the info! I’ve searched a bit online already and can’t find anything much... I think that I’ll have to just give them a call or something. Again, thanks for spending your time trying to help :D

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Answer 6

Aug 7, 2020 7:39 PM in response to idontunderstandohno

To anyone who had the same problem as me: after contacting Apple support and trying all options (i.e. signing in and out of Apple ID, resetting all settings, resetting network settings, shutting down, making sure time zones are correct, no restrictions in screen time, making sure device is updated complete) the only option was to completely wipe it. Figuring it was a software problem. I didn’t chose to do that as I have no way of backing it up. Instead, I signed into the iTunes and App Store with a different Apple ID, not associated with the other in any way. This didn’t prompt up the activation failure, so it works. Just all the apps you bought on the other won’t update.

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Answer 7

Aug 7, 2020 1:11 PM in response to donv_the_ghost

I’m already signed into the current one, it’s just that the iTunes and App Store are turned off and won’t go back on :’)

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Answer 8

Aug 7, 2020 2:50 PM in response to idontunderstandohno

You are very welcome. Good luck, and be safe.

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Answer 9

Aug 7, 2020 2:52 PM in response to Eric Root

Yea, I don’t have any restrictions ¯\_(ツ)_/¯

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Itunes and app store off in settings

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