XR waterproof claim- is it a joke?

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Level 1

8 points

XR waterproof claim- is it a joke?

My 18 month old iphone got ducked in the sink by my toddler. Only a few seconds i followed the instructions and let dry for about 12 hours. It turned on only to have the bottom right screen go dark and now it wont power on. Is the waterproof claim a lie?

I live in regional Victoria so have no hope of taking it into a store. Ive been with apple for so long but starting to get frustrated with issues like this.

Has anyone had any luck with the consumer law return after 12 months?

iPhone XR, iOS 13

Posted on Aug 6, 2020 6:50 PM

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Answer 1

Aug 6, 2020 7:01 PM in response to Lisacoral

no iPhone is waterproof and nowhere does Apple claim they are.

Water resistant is not waterproof.

Water damage is not covered by any warranty.

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Answer 2

Aug 6, 2020 7:39 PM in response to Johnathan Burger

Apple's official site:

https://support.apple.com/en-us/HT207043

To prevent liquid damage, avoid these:

Swimming or bathing with your iPhone
Exposing your iPhone to pressurized water or high velocity water, such as when showering, water skiing, wake boarding, surfing, jet skiing, and so on
Using your iPhone in a sauna or steam room
Intentionally submerging your iPhone in water
Operating your iPhone outside the suggested temperature ranges or in extremely humid conditions
Dropping your iPhone or subjecting it to other impacts
Disassembling your iPhone, including removing screws

Apple specifically states to not submerge the device in water.

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Answer 3

Lisacoral Author

Level 1

8 points

Aug 6, 2020 7:34 PM in response to Lisacoral

So am I the only person who has incorrectly assumed “the water resistant up to 30 minutes up to 1 metre depth claim” would suggest that it would mean my phone would survive a 2 second dunk in the sink? Seems like deceptive and misleading advertising to me.

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Answer 4

Lisacoral Author

Level 1

8 points

Aug 6, 2020 8:10 PM in response to Johnathan Burger

Thanks Jonathan - I still believe most people who buy the phone with the very boldly advertised claim of water resistance of 30 minutes should be able to assume that it is splash proof. I really don’t think that is unreasonable.

I didn’t expect to be able to swim or expose it to high velocity water etc. It seems to be a fairly common frustration when searching the internet. Ill see what the ACCC suggest under consumer law.

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Answer 5

Aug 6, 2020 7:37 PM in response to Lisacoral

It's not.

Water resistant is right there in print.

You also failed to read the indicated foot note:

splash, water, and dust resistant and were tested under controlled laboratory conditions

Splash, water, and dust resistance are not permanent conditions and resistance might decrease as a result of normal wear. Do not attempt to charge a wet iPhone; refer to the user guide for cleaning and drying instructions. Liquid damage not covered under warranty.

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Answer 6

Lisacoral Author

Level 1

8 points

Aug 6, 2020 7:32 PM in response to Johnathan Burger

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XR waterproof claim- is it a joke?

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