Video not available in my country?

I was in the middle of watching a show and all of a sudden this came on.

I logged out and back in. Restarted iPad. Deleted app and reinstalled it. It’s still happening and for any show. What to do?



iPad, iOS 9

Posted on Aug 6, 2020 11:34 PM

Reply
6 replies

Aug 7, 2020 1:36 AM in response to jhlashwe

Are you using a VPN connection?


Many streaming providers have geo-restrictions that prevent material being viewed in other countries; VPN can cause your location, as determined by your public email address, to be somewhere other than your actual location.


Likewise, if you are attempting to bypass a geo-restriction by using a VPN, this may be detected causing your stream to be inhibited.

Aug 7, 2020 2:10 AM in response to jhlashwe

It’s possible that something odd is happening with DNS - there are many possibilities beyond the immediate scope of this discussion. Changing your DNS Server IP Addresses might resolve the problem.


For recommended DNS servers (configured at your home router and/or your iPad), you might choose one of the following Recursive DNS Providers (IPv4 and IPv6 addresses included below). Where your local network is dual-stack, you should enter both the IPv4 and IPv6 redundant server addresses.


Quad9

9.9.9.9

149.112.112.112

2620:fe::fe

2620:fe::9


OpenDNS

208.67.222.222

208.67.220.220

2620:0:ccc::2

2620:0:ccd::2


Cloudflare+APNIC

1.1.1.1

1.0.0.1

2606:4700:4700::1111

2606:4700:4700::1001


Aug 12, 2020 7:32 PM in response to LotusPilot

Thank you for you replies. This is what I have for DNS (I looked under my WiFi connection - is the right place to go?) and it is the same on my iPhone. So why is this not working on the iPad but works just fine on the iPhone? Streaming in Amazon and Netflix apps works just fine on the iPad, even identical shows that don’t work in the Apple TV app. It is very frustrating!



[Image Edited by Moderator to Remove Personal Information]


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Video not available in my country?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.