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It won’t allow me to update my apps, it says the passwords wrong. I just reset it twice and it’s still not allowing me. It’s driving me crazy
It won’t allow me to update my apps, it says the passwords wrong. I just reset it twice and it’s still not allowing me. It’s driving me crazy
Try signing out of the App Store/iTunes, restart, and then sign back in. Check the updates to see if the apps requiring an update are in your Purchases History. If they aren't in your Purchases History, you can delete the app, and download it using your Apple ID if desired. If the apps are in your Purchases History, contact iTunes Support.
See the Apple Support articles below for contact information.
Apple Support schedule phone call
If necessary, try Twitter
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
Try signing out of the App Store/iTunes, restart, and then sign back in. Check the updates to see if the apps requiring an update are in your Purchases History. If they aren't in your Purchases History, you can delete the app, and download it using your Apple ID if desired. If the apps are in your Purchases History, contact iTunes Support.
See the Apple Support articles below for contact information.
Apple Support schedule phone call
If necessary, try Twitter
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
This may be your problem, an updating Apple ID settings problem. Apple is aware of the problem.
Note that some have solved the problem by signing out of iCloud, restarting their devices, and signing back in.
I suggest you use my search link (update apple id settings) in trying to solve your problem. You will see a number of links that are related to it (some deal with iPhone/iPads explicitly, and others are more general). Note that I have not seen a definitive solution for it. But, some related to the search link claim fixes.
If you want to contact Apple Support to deal with your problem, see:
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Phone support sometimes is not available.
Apple ID Support https://support.apple.com/apple-id
Apple Support Twitter https://twitter.com/AppleSupport There may be an hour or so wait.
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option for you.
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