Ipad Repair

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MikeTrep1972 Author

Level 1

8 points

Ipad Repair

Looking for some guidance and help. I have sent my iPad Pro in for repair because of a hardware problem that I did not cause. They have authorized replacement, but can not tell me when replacement is coming because they are out of stock. I have been waiting a week and a half and have been told it could be up to a month. I need my iPad for work purposes. Looking for feedback if anyone else has been through this and how they resolved issue and got replacement iPad sooner. Please Help!

iPad Pro 12.9-inch, 2nd Gen, Wi-Fi

Posted on Aug 7, 2020 7:50 AM

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Answer 1

celliott147

Level 6

12,600 points

Aug 7, 2020 8:43 AM in response to MikeTrep1972

Unfortunately, everyone has a story and they cannot accommodate everyone, so they don't make exceptions. The new iPads also have a pretty significant delay, even if they are "in stock." I order hundreds of devices and shipping times are approximately a month out.

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Answer 2

MikeTrep1972 Author

Level 1

8 points

Aug 7, 2020 8:30 AM in response to babowa

I understand we are in a pandemic. I am a clinical social worker and provide tele-health to people, which is very busy right now. I depend on my ipad to provide these services. In regards to stock. They have new ipads in stock that are the same, refurbished ones with different storage or a different color, but I have been told they can not do this because its against the rules. I would think to make someone happy during a pandemic they could bend the rules a little. Especially when your spending so much money. Thats why I asked the question. Thanks for listening.

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Answer 3

babowa

Level 9

78,580 points

Aug 7, 2020 8:41 AM in response to MikeTrep1972

Since we are all just other users, asking that question here does not help. And I know, Apple will only replace with the same thing. You need to ask your question of Apple corporate policy makers - not us.

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Answer 4

babowa

Level 9

78,580 points

Aug 7, 2020 8:24 AM in response to MikeTrep1972

If there is no stock, there is nothing anyone can do. We are in a worldwide pandemic causing all sorts of manufacturing and shipping problems.

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Ipad Repair

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