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I got an email saying my phone box was empty when it reached the repair center .

I received this email today. But I shipped my phone over six weeks ago .

[Image Edited by Moderator to Remove Personal Information]

iPhone XR, iOS 13

Posted on Aug 7, 2020 12:21 PM

Top-ranking reply

Level 10

104,767 points

Posted on Aug 7, 2020 1:22 PM

That appears to be a valid email from Apple Support. Use: Contact Apple for support and service - Apple Support to call Apple. Use the case number provided, and provide the additional information requested.

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