I can’t sign in to the App Store on either iPad but can on my phone

These are different Apple ID’s. I try to sign in and it just loads until it just stops trying. It has nothing to do with the Apple ID either because I tried to sign in with the one I use on my phone and it won’t work on my iPad either. I doubt it’s my connection because everything else works fine on the two iPads. I’m confused.

iPad Pro, iPadOS 13

Posted on Aug 7, 2020 4:54 PM

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3 replies

Aug 7, 2020 5:21 PM in response to Eric_657

See the Apple Support article(s) below.


App Store, iTunes Store, or other Apple services - If you can't connect


Some other things you can try. Do you have access to another WiFi network where you can try? That has worked for several people.


Try a restart.


Restart your iPhone, iPad, or iPod touch         


Try a forced restart.


Reset Device.      


If necessary


Hard reset.        


Do a backup and try a factory reset. Then restore from your backup.


Restore to Factory setting.      


Backup - Restore your device from an iCloud or iTunes backup.      

Aug 7, 2020 5:47 PM in response to Eric Root

I can’t try with a different WiFi network. I tried all of that on one of the iPads and it didn’t help. It’s the one released this year. The one I’m using to type this right now has the same problems though. My phone can sign into the App Store and it’s using the same connection. I don’t get it but it seems like it’s an iPad problem even though they both load other stuff just fine.

Aug 8, 2020 9:13 AM in response to Eric_657

So basically after trying to restore everything on the other iPad, now it won’t even download anything. So that means one iPad(and the other cant download updates or anything but can use the net)is useless until my internet company fixes what they called a random issue that happens with some things. They have no idea when it will be fixed. It sounds weird to me how my phone can work so great but I guess i have my answer.

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I can’t sign in to the App Store on either iPad but can on my phone

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