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The AT &T store said they did all they could. Also, they said I would need a new phone. The apple consultant who called me said that was unnecessary. I work in a job that requires constant communication. How can expedite this situation so as not to lose work. I do have apple care. I do not have insurance through AT & T.
iPhone XS, iOS 13
Start from the top.
Click the links, try and test these basic troubleshooting steps:
Restart
https://support.apple.com/en-us/HT201559
Force Restart
https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
Restore from backup
https://support.apple.com/en-us/ht204184
Restore as new
Start from the top.
Click the links, try and test these basic troubleshooting steps:
Restart
https://support.apple.com/en-us/HT201559
Force Restart
https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios
Restore from backup
https://support.apple.com/en-us/ht204184
Restore as new
hey now, Im not tech savvy. My phone is completely dead. how can I restart it in a way that makes sense?
