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hey now, Im not tech savvy. My phone is completely dead. how can I restart it in a way that makes sense?

The AT &T store said they did all they could. Also, they said I would need a new phone. The apple consultant who called me said that was unnecessary. I work in a job that requires constant communication. How can expedite this situation so as not to lose work. I do have apple care. I do not have insurance through AT & T.


iPhone XS, iOS 13

Posted on Aug 7, 2020 6:20 PM

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Question marked as Top-ranking reply

Posted on Aug 7, 2020 6:27 PM

Start from the top.

Click the links, try and test these basic troubleshooting steps:


Restart 

https://support.apple.com/en-us/HT201559


Force Restart 

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios


Restore from backup

https://support.apple.com/en-us/ht204184


Restore as new

https://support.apple.com/en-us/HT201252

1 reply
Question marked as Top-ranking reply

hey now, Im not tech savvy. My phone is completely dead. how can I restart it in a way that makes sense?

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