I noticed yellow patches on my screen. At first I thought it might be a software issue. Restored my phone and it's still there so I know for a fact that it's related to the hardware. But I promise I have not dropped my phone, I have no idea why this has happened. It wasn't something that grew over time but rather abrupt.
I have visited the apple care centre 2days back and submitted my device. At first look executive was suspecting some liquid damage and inform me that it needs to be opened to chk for liquid damage. After opening they found no evidence of liquid damage. Then he registered the case under warranty as “patches on display” And inform me that it will take 10 working days to service because of current lockdown. He inform that display needs to be changed. Let’s see when I will get my handset back.
I suggest to go to those service centre where one day screen replacement facility is there. I went to my nearby apple store but now regret that if I directly went to little far from my home then I may get my phone back same day.
anyway keeping my finger crossed.
Hi amk98,
Welcome to Apple Support Communities. We understand you're noticing dark patches around the display of your iPhone.
It's important to have a fully functional display on your iPhone, and we'd like to help.
You mentioned restoring your iPhone. Just to be sure, did you restore it to factory settings by using a computer: Restore your iPhone, iPad, or iPod to factory settings
Also, do you have a screen protector on your iPhone? If so, you'll want to remove it and see if that helps.
We look forward to hearing back from you.
Kind regards.
amk98,
Thanks for getting back to us and for verifying that information.
Our recommendation is to have your iPhone physically inspected for service by a certified Apple technician. You can contact Apple Support to review the best available service options in your country or region through this link here: Contact Apple Support
Best regards.
For this kind of issue, it would be best to bring your phone to the nearest Apple Store or Apple Authorized Service Provider to
get it checked. Book an appointment on getsupport.apple.com or use the Apple Support app. If there are no available appointments, it would be best to call the store directly to book an appointment.
If your phone is still under warranty & no damages, then it will be covered by Apple otherwise if it's out of warranty then there may be costs to fix it but that will depend with the technician. You can check this for pricing: iPhone Screen Repair
Yesterday I finally received my phone from service centre. It took almost one month to change a display!!! I follow up with both service centre and apple support and had to escalate the delay issue otherwise it would take more time. Apple support acknowledged the delay is partly because of current restriction and shortage of supply. Anyway now phone is working fine. As i have apple care so not a single penny needed for the repair.
only visit store where single day screen replacement guarantee is there. Register you case and wait for display to come and then go their to get it done, otherwise if you submit your device then it might take long time to repair and unnecessary headaches.
You can visit the store as they are providing only online appointment in a staggered way so no chance of crowding. At least allow apple to know about the issue.
I got an appoitment online from locate.apple.com.
I’m unable to visit the service centre due to the pandemic as well.
I did some research and found images of iPhones in a condition that look similar to what we’re dealing with.
It says if you bought an iPhone right after the launch, you may see yellow patches because the glue under the screen has not dried up yet. But it will get better after a few days.
I know this case is nowhere near to ours since we’ve already used it for over a year but the issue could be something related to the glue maybe because the images were very identical.
No, there’s no screen protector on. The patches are beneath the actual screen.
And yes, I had wiped everything off by restoring it to factory settings. But that didn’t help, the patches were visible on the setup page as well. So I restored it back to a backup
I have also faced same problem but in the bottom half of the screen. Nothing worked as suggested by support. @amk98 please share your experience in physical checking at apple support. In our country apple support is not operational currently because of pandemic situation. Thank you
Even my iPhone XR has started to get these kind of patch on top left corner.
Planning to visit the same day replacement service centre.
1 month warranty is left I hope it gets fixed under the warranty.
My phone is still with apple service centre. Almost 20days now as they are facing difficulties in acquiring the display from apple because of ongoing restrictions. They managed to get a display but it was not working so again reordered. I deliberated with Apple many times but their support is also not upto the mark. They were unable to provide me any quick response and solution to this problem. Talked to senior Advisor but only assurance I got but no quick Tangible solution. Lets hope to get my device back with everything working and in good shape
I have the same issue too with my iPhoneXR.. started appearing 2-3 days back and not sure what caused it.
Even my phone is from Dec-2018 so right after the launch..
Any help would be really great..
So was your phone under warranty?
That's good to know.. so your phone is still under warranty ?
Sadly mine is out of warranty, still not sure how apple service center would handle an out of warranty phone with patches..
Yellow Patches on my iPhone XR
