Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Unresponsive screen iPad Air 3

My screen is terribly unresponsive.. Hard to type or do anything on it. I’ve restarted several times


Anything else I can do to fix this?

Thanks

iPad Air 3 WiFi, Cellular

Posted on Aug 8, 2020 12:06 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 8, 2020 10:41 AM

I am sorry to learn that you are experiencing touch screen issues with your fairly recent 2019 iPad Air 3 model.

I believe that your 2019 iPad Air 3 may have contracted an serious, hardware and/or software related, intermittent, unresponsive touch screen issue/problem/bug/flaw.


See this Apple support link for some additional help, if needed.


If the screen isn’t working on your iPhone or iPad - Apple Support


Per the directions/instructions found in the link above, I STRONGLY suggest/advise you call contact Apple support on this intermittent, unresponsive touch screen issue.



This is a well known issue here in these iPad support communities.

This intermittent, unresponsive touch screen issue affects a continuing, growing minority of iPad Pro users/models across all 4-5 years of iPad Pro models, as well as the new 2019 10.5 inch screen iPad Air 3, which is based from the 2017, 10.5 inch screen iPad Pro models.


The best you can do is to continue to alert Apple to this growing issue and hammer the Apple iPad feedback pages mutiple times on this issue.


The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

You can post as much multiple feedback about this issue any time.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.



Sorry that your 2019 iPad Air 3 has contracted this issue.

You are now part of small, but still very much a growing minority of larger screen iPad users that have been affected by this intermittent, unresponsive larger iPad touch screen problem/bug/flaw.



Sorry & Best of Luck to You!

10 replies
Question marked as Top-ranking reply

Aug 8, 2020 10:41 AM in response to Vancouver22

I am sorry to learn that you are experiencing touch screen issues with your fairly recent 2019 iPad Air 3 model.

I believe that your 2019 iPad Air 3 may have contracted an serious, hardware and/or software related, intermittent, unresponsive touch screen issue/problem/bug/flaw.


See this Apple support link for some additional help, if needed.


If the screen isn’t working on your iPhone or iPad - Apple Support


Per the directions/instructions found in the link above, I STRONGLY suggest/advise you call contact Apple support on this intermittent, unresponsive touch screen issue.



This is a well known issue here in these iPad support communities.

This intermittent, unresponsive touch screen issue affects a continuing, growing minority of iPad Pro users/models across all 4-5 years of iPad Pro models, as well as the new 2019 10.5 inch screen iPad Air 3, which is based from the 2017, 10.5 inch screen iPad Pro models.


The best you can do is to continue to alert Apple to this growing issue and hammer the Apple iPad feedback pages mutiple times on this issue.


The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

You can post as much multiple feedback about this issue any time.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.



Sorry that your 2019 iPad Air 3 has contracted this issue.

You are now part of small, but still very much a growing minority of larger screen iPad users that have been affected by this intermittent, unresponsive larger iPad touch screen problem/bug/flaw.



Sorry & Best of Luck to You!

Aug 8, 2020 8:31 PM in response to MichelPM

Thanks for the reply. I was aware of this issue but my iPads were not affected! It started getting bad yesterday with not being able to click anything on a website I was on. I refreshed the page. I thought it was my wifi (even though I have safari turned on for cellular), so I reset network settings. This site was still dead. So I restarted my iPad and the site perked up. Then last night on here I was typing out a reply and half the letters were missing or spelt wrong, which was darn near impossible to correct. I had to cut short my reply.


My iPad has a tempered glass protective screen on it. I cleaned it with a windex wipe and it’s been better since. Also restarted again. This issue is intermittent. Sometimes it’s hard to do my passcode, I know I punched in 6 digits, but it shows there’s one left to fill in. So I need to delete them in case I do it wrong and disable my iPad! It’s super annoying. I bought the iPad through my phone carrier on a deal last year when I got my new phone. I asked for Apple Care but the Apple care vanished mysteriously. Not sure how that happened. With this COVID thing going on I’m not going out to Apple Stores.


It also sometimes just shuts off when I leave it and I come back to a dead black screen. It has a full charge so it’s not the battery causing that. My iPad Air 2 works better., I left that one on iOS 12.

Unresponsive screen iPad Air 3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.