my iphone 8 photos folder is empty on windows 10 when i'm trying to copy photos.
the iphone storage is almost full.
when I connect my old iphone 6s i can see the photos.
I have tried all the suggested fixes.
More than this, I used the Quick Start feature to copy the Iphone8 to a new Iphone 11 pro and still the folder is empty.
It seems as one of the settings is the problem.
Can anybody help?
iPhone 8
Hi Leanne,
I want to add more facts to what I have already done:
As I have already pointed out - I'm stuck.
Hi Leanne,
I want to add more facts to what I have already done:
As I have already pointed out - I'm stuck.
Hi leanne,
thanks for the answer.
unfortunately this is not helping.
The phone is set to icloud off. I’m using the internal memory of the phone to store photos.
If i open iTunes i can actually see the amount of storage used for the photos and it is now over 200G. The phone memory os 256G. It warns me all the time that I exceeded the maximum available memory. On the other hand when i check the content of icloud i can see some photos and the memory is not full.
I’m still stuck.
Any ideas?
Hi nimrodsadan,
Welcome to Apple Support Communities!
It sounds like you are trying to transfer your images from your iPhone 8 to your Windows PC. Are these images originating from the iPhone? Be sure to follow the guide to Transfer photos and videos from your iPhone, iPad, or iPod touch.
You may not see images in the DCIM folder because your iPhone 8 may not be the source of the original images. You may want to Download iCloud for Windows. This will help manage your iCloud Photos on your PC. For information on this, please review this document: Set up and use iCloud for Windows.
Additionally, there are some suggestions and instructions to manage your storage. You'll see his information here: How to check the storage on your iPhone, iPad, and iPod touch.
Stay awesome!
Good day nimrodsadan,
Thanks for the additional information.
If you're not using iCloud Photos, the next likely option of photo management would be a Windows native photos app. If the images are on your iPhone and Windows recognize that iPhone as a camera, it may create the folder and export them from iPhone 11. Even if you have transferred the data, Windows may still see your iPhone 11 as a new device, and it's possible it will need to be configured for how it's used in Windows.
While you may be looking for familiar folders, it is also not impossible for the file management to change. If the steps under "Import to your PC" don't work on Transfer photos and videos from your iPhone, iPad, or iPod touch, check the link on that document for Microsoft to make sure Windows does not have a specific or alternate method.
If you have a case opened up for you, it's likely open for you until a resolution is found. You'll want to continue with the case number you have, and you may be able to continue service where you are when you Contact Apple Support.
Best wishes!
How to Fix iPhone DCIM Folder Not Showing Photos (or Empty) on Windows 10
